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entrepreneur.com - 8 readers - Handle sharp criticism and protect your brand's reputation in these four ways.
inc.com - 4 readers - You can't entirely avoid negative comments, but you can train your team to respond better.
inc.com - 5 readers - Some customers have legitimate complaints. Others are just itching for a fight--or a refund. How to respond.
inc.com - 4 readers - Treat them with respect. You'll be surprised how that disarms them.
forbes.com - 4 readers - If you're in the online world, you've dealt with a troll. If you haven't, you will. I have to deal with it on a daily basis as I write a lot and am always under scrutiny over things. Even my free hosting business gets attacked from time to time even [...]