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fastcompany.com - 9 readers - According to a new global survey, 55 of social media users want an answer to their query from businesses in less than four hours. Can data help?
forbes.com - 20 readers - When most marketers and business owners think about the advantages of social media for their business, they think about attracting new customers to the business. Smart business owners and marketers focus on relationship building, either through regular content marketing or by having conversations with customers who are already familiar with [...]