Are the Days of the Public Social Media Rant Over?
This post was originally published on The Financial Post. Have you ever tweeted a customer service complaint or posted a query on a company’s Facebook page and heard nothing back? It turns out you’re not alone. A recent survey of 500 top retailers shows only 20 percent of questions sent via Twitter and 54 percent via Facebook get a response. And the average response time is more than 27 hours.Read the full article
business.financialpost.com - 7 readers - Ryan Holmes: New chat and messaging functions ability to take customer service back behind closed doors, lies with companies' readiness and customers willingness