Report: Millennials Most Likely to Change Retailers After Poor Social Customer Service Experience

Social customer service is recognized as one of the slowest ways for customers to have their complaints resolved. However, customers keep using it, so it’s best to pay attention to those customers. A report from [24]7, an omnichannel customer service platform, examines what customers expect of customer service, and examines where they are most likely to abandon the process.Read the full article