Your Customer Service Needs Some Serious Help: 'Hug Your Haters' Author Jay Baer on Marketing Smarts [Podcast]

Fully 80% of companies say they deliver outstanding customer service, but only 8% of their customers agree. Clearly, there's a disconnect somewhere, and it's costing companies millions. Jay Baer aims to help organizations get customer service right. He is the founder of strategy consulting firm Convince & Convert and a well-known business strategist and keynote speaker.Read the full article