Twitter Launches New Customer Service Feedback And Engagement Tools For Businesses

by Ginny Marvin
Twitter as customer service engine is getting a bit more powerful for companies. On Wednesday, Twitter announced the roll out of two new tools for companies to provide support and get feedback from customers. Customer Feedback is a new feature that enables companies to solicit customer feedback after a Twitter conversation in Net Promoter Score (NPS) and Customer Satisfaction (CSAT) formats.Read the full article