Brand Newsroom 76: Jay Baer on Why Praise is Overrated

The importance of effective customer service has never wavered. Customers and businesses alike know the impact it has on a transaction and the role it plays in brand loyalty. We have all told or heard stories of rude cashiers, offensive comments, or never receiving a response at all. But are businesses taking this knowledge to heart? Do they have different rules for social medi ...Read the full article

Jay Baer Inspirational Marketing Keynote Speaker - The Mom Test

Jay Baer is the most retweeted person in the world among digital marketers. Watch him deliver a moving and personal call-to-arms to the content marketing industry, in front of 3,500 people at the Content Marketing World conference in Cleveland. For more about Jay Baer keynote presentations, books, and consulting, visit: http://www.jaybaer.com http://www.convinceandconvert.com