Day in the life: How Birchbox’s community manager responds to 200 customers a day

This is part of a new “Day in the life” series that chronicles the daily work of those on the front lines of media. If you’d like to participate in “Day in the life,” get in touch. For 25-year-old Kirby Reynolds, staying positive is a job requirement. As Birchbox’s community manager, Reynolds responds to the comments and questions customers post to the brand’s social media acc ...Read the full article