The Top Elements of Great (and Terrible) Customer Service

Which elements of customer service are very important to consumers? What are the customer service issues that frustrate people most? To find out, [24]/7 surveyed 1,200 US consumers across four age groups: Millennials (age 18-30), Generation Xers (age 31-49), Baby Boomers (age 50-69), and members of the Greatest Generation (age 69+).Read the full article