Interview: Jay Baer on Hug Your Haters

by Douglas Karr
One of our show favorites, Jay Baer, is back for another interview with what will be another best selling marketing book. In fact, I think this book goes beyond marketing and should impact the process and procedures of every business as it relates to customer service. Hug Your Haters is the new playbook for how businesses of all sizes must handle customer complaints in a modern, mobile world.Read the full article