Hug Your Haters – Book Interview Copy

by Heidi Cohen
Heidi Cohen interviews Jay Baer Q: What’s your best piece of advice for readers looking to improve their marketing? Customer service IS the new marketing. Answer EVERY customer, in EVERY channel, EVERY time. Fully one-third of all customer complaints are never answered – mostly online. Not answering customer complaints robs you of opportunities to turn that customer around, ...Read the full article