How Kohl’s plans to become a digitally led company in 2016

To keep up with an evolving customer, Kohl’s is going through an overhaul driven by digital demands. Ratnakar Lavu, Kohl’s chief technology officer, is leading the affordable department store’s internal charge to grow into a digital company, citing a focus on cross-channel integrations, personalized experiences for customers online and in store, and an improved brick-and-mortar experience.Read the full article