How Companies Fail, and Why the Customer Always Wins in the End

by Daniel Burstein

phone company sketch - we dont care - Tomlin

fair use example of parody about the status of the phone company (bell) in 1976 (for details of vid, see http://stopthecap.com/2012/08/23/were-the-phone-company-we-dont-care-we-dont-have-to)

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