Chief Customer Officer 2.0: Author Jeanne Bliss on Marketing Smarts [Podcast]

Is your company committed to customer experience? Do you have an executive whose only job is to enhance the customer experience at your company? Customer-centric leadership expert Jeanne Bliss pioneered the role of the chief customer officer, holding the first-ever CCO at Lands' End, Microsoft, Coldwell Banker, and Allstate.Read the full article