More Phone Calls from Customers, 8 Ways

by Jeff B. Copeland
A smart phone in every purse/pocket = easy internet search for local businesses = a whole lot more calls to local businesses. Market research firm BIA/Kelsey predicts that those calls will have more than doubled between 2013 and 2018. The good news: Customers who call are usually ready to buy. The challenge: No patience.Read the full article