Brands as chatty friends: Are chatbots ‘the beginning of a new Internet’?

by Tanya Dua
Craving a taco for lunch? No need to go to your nearest Taco Bell or even download the app. You can just summon TacoBot on messaging platform Slack and even get recommendations while you place your order. Microsoft’s recent chatbot PR disaster notwithstanding, brands are on the cusp of a bot explosion.Read the full article