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forbes.com - 8 readers - “It starts with the customer need,” explained Kumsal Bayazit, Chief Strategy Officer of RELX Group during a recent interview discussing the company’s strategy -- and her role in defining it. “We serve professionals across very different industries, but the needs at the high level are similar. Everybody is looking for [...]
huffingtonpost.com - 6 readers - Is your product unsatisfying to customers? Worse, do you hate working on it? It's one thing for your customers who probably only need to tolerate it for less than an hour or so a day, but you toil away at it for 40+ hours a week. Think about it this way, you spend about 50% of your waking hours working on something that is rotten.