8 Social Tools to Listen and Interact With Customers

Do you engage with customers online? Are you looking for tools to help manage and monitor customer relationships? From product discovery to purchase and support, tools have emerged to help your business manage the social customer experience on whichever channel your customers prefer. In this article you’ll discover eight tools to help your business provide a seamless socia ...Read the full article

How to Engage with Your Audience using Hootsuite

Learn how to engage with your audience in Hootsuite! Hootsuite is the world's leading social media management platform with over 11 million users including 800+ of the world's Fortune 1000 companies. Try Hootsuite today: http://ow.ly/TRjpC

Introducing Respond by Buffer: Deliver Exceptionally Responsive Customer Support on Twitter

Customer service is near and dear to us at Buffer, and we'd love to make great customer service possible for all! Be among the first to try our brand new customer service tool, Respond. https://buffer.com/respond We’ve been using Respond every day to support our Twitter community and to join in nearly 300 conversations every day on social. And we’re so grateful to count among the Respond community some of the biggest names in Silicon Valley like Slack, WordPress, Product Hunt, and Stripe who have helped us shape the product into an outstanding Twitter support tool. With Respond, we're so eager to have you experience a social-first approach to customer support — featuring a real-time inbox of mentions and keywords with an intuitive, team-centered approach to seamlessly taking care of every customer and conversation. Here're just a few of the social-first tools in Respond at launch: - Real-time tweet inbox - Custom searches - Team collaboration: Signatures, double-reply prevention, assign conversations Check out Buffer for super simple social media scheduling and analytics: http://buffer.com Subscribe here so you don’t miss our future videos (it's free!) - http://bit.ly/BufferYT Ask us any questions on social media or here in the comments. We’d love to answer them! Follow us in these places: Twitter - https://twitter.com/buffer Facebook - https://www.facebook.com/bufferapp Google+ - https://plus.google.com/+Bufferapp/ Instagram - https://instagram.com/buffer

The Story of Social At Scale

Sprinklr : The Story of Social At Scale. We used to know everyone we bought from and everyone we sold to. They were relationships built over time. Then business changed. It stopped being about people. And became about the machines - The process. It became about the business of SCALE. Humanity was removed. Everyone was the same, INTERCHANGEABLE. And LARGE, FACELESS corporations thrived. But now, business is changing again. People have found their VOICES can be heard. And once again they expect to have RELATIONSHIPS with the business in their lives. SOCIAL is back. But this time on a GLOBAL LEVEL. Our past worlds are converging. SOCIAL is converging with SCALE. At Sprinklr, we believe global brands DO CARE about their customers. And their employees want to build CUSTOMER RELATIONSHIPS. Because when they do, not only does the customer feel better, they buy more & more often - everybody wins. It's possible, and profitable, for a global enterprise to be Social@Scale.