Customer Satisfaction Goes Down and Down

by Jeff B. Copeland
Customer Satisfaction Goes Down and Down April 27, 2016 - Posted by Jeff B. Copeland to News The American Customer Satisfaction Index, based on interviews with 70,000 consumers about their satisfaction with foreign and domestic products, fell again in the fourth quarter of 2015, the eighth decline in a row. The index stands at 73.4 out of a possible 100, the lowest score in a decade.Read the full article