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forbes.com - 10 readers - Imagine having a single view of every customer interaction with your business at your fingertips. From the time they walk into your stores or office, visit your website, tweet about your products, or reach out to your call center for help- all of these interactions would be available in a [...]
thenextweb.com - 24 readers - Enhancing your customer's experience of your website isn't an art, it's a science involving the use of data. Find out how you can take advantage.
fastcompany.com - 15 readers - When it comes to consumer insights, the rise of the social web has been both a blessing and a curse: a blessing because companies now have an...