Will Phone Calls Survive the Chatbot Apocalypse?

by Michael Boland
I’ve always said that that even in a digital age, a 180-year old analog technology has thrived: phone calls. This has sociological ties, in the need to use voice for personal communication. But is also has practical ties to commerce, especially in complex categories like cars. Call volume has actually increased under a digital regime, given that the past decade’s centerpiece ...Read the full article