Lost in translation: What happens when a Facebook Messenger bot can’t understand you

“Oops, I didn’t catch that.” That’s a rough spot in any conversation, but it’s really rough when that conversation is with a computer. With a person, you can respond by asking what part they didn’t catch, and they should be able to tell you. With a bot, not so much. I ran into that problem last month when Facebook opened up its messaging app, Facebook Messenger, to chat bots.Read the full article