Why Facebook Messenger bots haven’t caught on with publishers

by Lucia Moses
Chatbots are supposed to be the big thing in publishing right now. The product got a big boost when Facebook announced a bot platform in its Messenger app last month, with launch partners that included CNN, The Wall Street Journal and Poncho, a weather service. Others that weren’t part of the initial rollout scrambled to capitalize on the attention by rushing out announcements ...Read the full article