Case Study: Coffee Chain Tracks Service Levels with Mobile Messaging Tools

by Stephanie Miles
Merchant: Philz Coffee Location: California and Washington, DC Size: 30+ stores Platform: OwnerListens Bottom Line: Mobile messaging technology can help businesses connect individually with customers and resolve disputes before they turn to Yelp reviews. Loyalty is everything in the coffeehouse industry, where major players like Starbucks and Dunkin’ Donuts dominate the landscape.Read the full article