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cnn.com - 18 readers, 40 Tweets - "Unboxing" videos are a growing and surprisingly lucrative genre on YouTube.
forbes.com - 13 readers - Despite promises to eliminate long waits on hold and speed consumers to responsive associates, the use of social media to handle customer service issues remains stubbornly ineffective for most retailers.
fastcompany.com - 3 readers - There are two major types of PR disasters, but what it takes to bounce back from them is the same: speed, transparency, and accountability.
thewrap.com - 3 readers - 11 Best Social Media Rants of 2015: From Taylor Swift's Letter to Apple, to Donald Trump Vs. Everyone