Will Facebook Messenger Chat Bots Replace Humans?

by Justin Lafferty
As a natural response to Facebook’s push to get more pages to use Messenger as a platform, brands are developing chat bots to handle customer service. How well is this working? At the Socialbakers Engage conference in Prague earlier this month, experts talked about the future of chat bots. The chat bots companies are starting to develop are more like the first step of a cu ...Read the full article