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What can we learn about customer experience from a colonoscopy?
by Ben Davis
At Syzygy’s Digital Innovation Day, Paul Marsden discussed customer experience and the ‘Peak End Rule’, the idea that ‘finishing strong’
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June 4, 2016 6:49am
by Ben Davis at
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Content and Community Producer @ Econsultancy. Writer @ http://t.co/7nFtq5zvF5
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