6 Tools SMBs Can Use to Identify Dissatisfied Customers

by Stephanie Miles
Customer opinions have never mattered more, when just a few dissatisfied customers have the ability to tank a small business’s reputation on social media and review websites like Yelp. Thirty-percent of consumers say they have posted about customer service problems on social media, and people are twice as likely to tell their friends about problems they’ve had with a brand as ...Read the full article