ACSI report: customer satisfaction increases for e-business despite dips in social media

ACSI, the American Customer Satisfaction Index, has released interesting findings regarding how social media, search engines and new websites have impressed upon the overall perception of e-business. This year’s report culled data from nearly 70,000 customers across 300 companies in 43 industries and 10 economic sectors to determine, on a scale from 0 to 100, various customer ...Read the full article