How To Use Exit Interviews and Surveys To Improve Customer Retention

by Jon Correll
A lost customer is painful for your business – both for your bottom line and your ego. The importance of customer retention isn’t to be taken lightly. That’s why, in this article, we take a look at how to use exit interviews and surveys to improve customer retention. You may be wondering, “What’s the purpose? After all, they’ve already left my company?” The purpose of condu ...Read the full article