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business.time.com - 3 readers - In the early 1980s, American Airlines started selling the AAirpass, which granted the holder unlimited first-class travel with the carrier—for life. At first, the pass cost $250,000.
adage.com - 3 readers - British Airways has seen its future, and it includes a customer-service experience transformed by data to create much more personal and convenient interactions.
forbes.com - 3 readers - It was widely reported last week that British Airways had plans to start Google image stalking its fliers so that its representatives could recognize people as they arrived at the airport and boarded planes. For those excited about the customized service, I have bad news. Only V.I.P.s will be getting this treatment.