Customer Relationships, Digital Marketing, and eBay for Dummies: Marsha Collier on Marketing Smarts [Podcast]

Customer service and brand reputation present challenges for any business, particularly in the era of the hyper-connected, socially savvy consumer. But e-commerce businesses, like Amazon and eBay, take transparency to a whole new level by ranking businesses higher in search if they have better service ratings, displaying reviews, and in some cases banning merchants that don' ...Read the full article