Brands are already using Instagram’s ‘contact’ button for customer service

by Tanya Dua
Denny’s, at your service. Most brands already use Instagram as a social and marketing tool. But now, they’ve started using it for customer service, too. Instagram has rolled out a “contact” button for businesses, letting customers reach out with their queries directly on the platform. Several brands — including Nordstrom, Benefit, Delta and Denny’s — have already jumped on board.Read the full article