Webinar Recap: Happy Employees Lead to Happy Clients – Creating a World-Class Culture to Boost Retention

Training employees to deliver an unforgettable customer experience is critical to any business, but knowing how to do that is really the underlying question. Emily Tetto, Director of Talent & Culture of Acceleration Partners and BJ Shannon, Head of Customer Happiness at TINYpulse recently hosted a webinar that unlocked the secret to client retention –and it all boils down ...Read the full article