Why We May Be Thinking About Chatbots All Wrong

Last Sunday, I wanted to order a pizza. I could’ve called my local Pizza Hut or used the company’s website, but I decided to try Facebook Messenger instead. I already had three conversations going, so why not add one more chat window? My customer account for Pizza Hut linked to Messenger in seconds and didn’t require any new payment information. One large pepperoni, please.Read the full article

Hashtag creator Chris Messina on the state of conversational commerce

Hashtag creator and Uber developer experience lead Chris Messina took the stage at VentureBeat’s MobileBeat 2016 conference to talk about the evolution of “conversational commerce” — the trend where brands are attempting to chat with consumers like friends via messaging platforms like Facebook Messenger and technologies like artificial intelligence.