How to Better Serve Customers With Twitter Direct Messages

by Kristi Hines
Looking for ways to improve customer care on Twitter? Do your customers tweet you for support? Moving customer service discussions to private Twitter Direct Message (DM) threads can help your support team quickly resolve issues. In this article, you’ll discover how to use the latest Twitter Direct Message features to improve your customer service. by Kristi Hines on Social Media Examiner.Read the full article