The New Customer Service Trend that’s Shaking Up the Marketing Industry (In a Good Way!)

by Sherice Jacob
When it comes to customer service trends, most marketers and customer support teams groan and shake their head. Here’s another glimpse into supposedly “what customers want” that’s supposed to make them beat a path to our doors. Except it rarely works out that way – and customer service suffers as a result of it. But now, a new trend is catching on that could change all of that.Read the full article