Intercom releases what could be the first civilized bot

The civilized bot has arrived. As bot makers begin to differentiate their wares, customer communications platform Intercom is out this week with a bot — named Operator — which it says is the first one to care “what an end user’s experience is like.” For its 17,000 or so client companies, Intercom provides a dashboard that receives live chat messages through a brand’s websit ...Read the full article

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