Sprout Social: Create, Preview, and Manage Social Chat Bots

by Douglas Karr
Chat bots are all the rage and for good reason. Automating responses and capturing qualification data will save your sales, social media, and customer service teams a ton of time and energy. Chat bots are every bit as good as the hype that’s been preceding them. Customers may not even be aware that they’re dealing with an intelligent response system – and may be happier in the ...Read the full article

How To Use Sprout Social's Chatbot Builder

Learn how to use chatbots to improve your social customer care - https://goo.gl/sxytBv Last year roughly 34,000 chatbots took on business functions–mostly in response to a growing need for automated assistance in customer care. And last November, in coordination with Sprout Social, Evernote implemented a Twitter chatbot into their social customer care strategy and increased the number of customers helped via Direct Messages each month by 80%. As chatbots evolve to better support business’ needs, Sprout is building automated workflows that bring chatbots to life in social conversations. Today, we’re introducing Spout’s Chatbot Builder: a new set of tools that empowers brands to resolve customer issues at a faster rate and offers unique marketing experiences for their customers and followers. Available in Sprout’s Enterprise plan, the new offering enables brands to create, preview and deploy Twitter chatbots in minutes. In this video we break down how to use Sprout's chatbot maker to facilitate smoother conversations between your brand and customers.