Cafes, lockers and more small-business services: What the bank of the future should look like

Bank of America’s Sharon Miller is looking forward to a year of more hiring. “You know what I hear a lot of?” said the bank’s small business banking head. “’Sharon, we need more bankers, we need more bankers!’” Miller oversees more than 2,500 small business banking specialists across 4,600 branches in 90 different local markets.Read the full article