adam toporek

  • 7 Tips to Get Started with Customer Journey Mapping

    Customer journey mapping is the act of graphically portraying your customer’s experiences with your organization across major and minor touch points (times when your customer interacts with your organization or product). Journey mapping is a holistic approach to understanding the flow of experiences a customer has with an organization (highlight to tweet); it uses pictures to ...

    Convince and Convert- 10 readers -