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More and more people look to social media first for news, updates, and customer service help. And your customers are no different. In fact, 42% of users on Twitter expect a response to their customer service issue in under an hour. But after typing out your sixth identical response to a frequently asked question, do you find yourself wishing there was a better way? With Hootsuite, there is.
Events have proved to be valuable tools for businesses of any size. They provide perfect opportunities to meet, educate, engage, and bond with your customers. And in this digital age, social media has become an integral part of how people experience any event. Whether you’re hosting a small meet-up or a large conference, social media gives you the ability to share your message ...
When your customers talk about your business online, you want to be an active participant in those conversations. Keeping track of conversations related to your business will give you valuable insights into what your customers think, while allowing you to engage, answer questions, and build relationships.