julie hong

  • The Impact Of Social Media Listening On Customer Reviews: The Case of GoPro

    Andy Sernovitz once said: "You will get more word of mouth from making people happy than anything else you could possibly do." So what is the easiest, most effective, and cheapest way to keep customers happy? You guessed right, social media is what you need. This article looks at the case of GoPro's customer reviews on social media and review sites such as Amazon.

    Plus Your Businessin Social- 18 readers -