lauren turner

  • The cost of incomplete data

    “Our customer experience is our brand.” That's how the vast majority of retailers see the role of customer experience, according to a recent Econsultancy survey. But CX depends on a collection of data and tools that must work together to delight the customer and increase revenue. Someone new is on your website. They're on the product page for women's scarfs.

    Econsultancy- 7 readers -