liz greene

  • 20 Customer Experience Statistics You Need To Know

    Today’s digitally empowered customers have both high expectations and the ability to interact with brands when — and how — they want. They spend the majority of their money on companies that make them feel valued or catered to. As a result, if a brand wants to be successful, the customer experience has to be at the heart of their marketing strategy.

    GetResponse Blog- 21 readers -
  • Social Media’s Marked Effect on Customer Experience

    When businesses first ventured into the world of social media, it was used as a platform to market their product and increase sales. In the last few years, however, social media has morphed into the favored medium of the online community — a place to interact with the brands they admire, and more importantly, seek help when they have issues.

    Marketing Technology Blog- 26 readers -