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SnapEngage, the popular live chat application, is now available in Hootsuite. The SnapEngage integration enables joint customers to easily invite Twitter users into private real time chats, so your chat team can quickly resolve customer support issues before they escalate. Decrease your email ticket volume, help customers faster, and increase your sales conversion rate by conne ...
More and more people are using social media to connect with brands, but not every customer support issue or sales opportunity can be resolved in public with 140-character messages. With the WebsiteAlive app for Hootsuite, available now in the App Directory, your organization can easily invite customers from social media into private real-time chats with support or sales teams.
With more than 300 million active users, Instagram has become an indispensable network for brands, agencies, and newsrooms. But with more than 70 million photos and videos being shared every day, it’s increasingly difficult to pick out the most timely and relevant content. Instagram’s search function is still a work in progress, and its “Explore tab” only surfaces content base ...
We’ve all been there. Your co-workers are standing around the water cooler, engaged in an animated conversation. You approach, hoping to chat about the latest episode of the Serial podcast. Then somebody asks, “Hey Matt, what do you think about Facebook Zero?” “Umm, it’s delicious?” Blank stares.
Whether you’re a small business owner, a franchisee, or a manager for a retail chain, social media has the potential to drive the bottom line at your brick-and-mortar location. Today’s highly social and mobile customers are already inside your store, sharing photos, asking their social networks for recommendations, and writing reviews about your services. But you know that already.