reace smith, apr

  • Helping Employees Take Ownership of Customer Service

    Helping Employees Take Ownership of Customer Service July 17, 2016 - Posted by Reace Smith, APR to Business Matters/ CRM What does it mean to take ownership of customer service? According to Teri Yanovitch, a former trainer for Disney and author of Unleashing Excellence: The Complete Guide to Ultimate Customer Service (Wiley), “Delivering world class service is not a series of techniques, b.

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