robin singh

  • How to Use a Knowledge Base to Grow Your Social Presence

    I can’t think of a day when I didn’t check my Facebook, let alone the other social channels like Twitter, Instagram, SnapChat and what not. Social media is not a trend anymore, it has become a habit and a way of life. If we analyze the involvement of social media in our day to day lives, you’ll see that even our conversations have multiple references of it.

    GetResponse Blogin How To's- 16 readers -
  • The Future of Help Authoring Tools and Their Marketing Value

    Help authoring tools (HATs) are professionally used to create the help systems that are placed around computer systems and application software. HATs allow writers to produce help sections using common editors and then importing the entered text into specialized software able to incorporate help with the required software or working elements.

    Relevance- 26 readers -
  • 10 Ways to Reinvent Your Live Chat Software

    Relying on a live chat is a necessity for every business out there. It is responsible for cutting down customer support expenses and greatly increasing customer satisfaction. These are all crucial elements for success in the business world, as acquiring a lot of returning customers is a great way of increasing profits and creating brand ambassadors that will create the best typ ...

    Famous Bloggers- 21 readers -
  • Create Better Online Documentation

    Online documentation is important – it is the work that is hidden behind all the flashy products, humble graphics and text that provide you with knowledge when you need it the most, and the best part is that you can do all this without someone else’s assistance. Many businesses think that they can ignore online documentation and offer products to their customers without a help ...

    Famous Bloggers- 15 readers -
  • Know How to Establish a Solid FAQ to Reduce Customer Support Tickets

    FAQs are very important for all types of serious businesses, not to mention that they are very efficient, as the whole business continues to grow. Once the company blooms and the amount of customers start skyrocketing, the cost of support calls for your customers continues to grow. These are the times when FAQ pages are essential for your business, as they save a lot of money, ...

    Famous Bloggers- 17 readers -