- Our Blog
Your reputation has as much impact on your life as what you actually do. Early assumptions about you are sticky and are difficult to change. The single best way to maintain your reputation is to do things you're proud of. Gaming goes only so far. In a connection economy, what other people think about you, their expectations of you, the promises they believe you make—this is your brand.
The bestselling novel of 1961 was Allen Drury's Advise and Consent. Millions of people read this 690-page political novel. In 2016, the big sellers were coloring books. Fifteen years ago, cable channels like TLC (the "L" stood for Learning), Bravo and the History Channel (the "History" stood for History) promised to add texture and information to the blighted TV landscape.
Organizations are built on the work of people who don’t get paid very much, don’t receive sufficient respect and are understandably wary of the promises they’ve been hearing for years. Calling these folks the bottom of the org chart doesn’t help. Imagine that throughout your career you were paid as little as legally possible, the last to be hired and the first to be laid off.
Everyone on your team should have one. When we hit the button, it instantly alerts the CEO or someone who willingly takes responsibility for what happens next. And then the question: What are the circumstances where an employee should (must) hit the red button? Consider: A sexual harassment complaint A customer leaves over poor service There's pressure to ship inferio ...
You connect with someone. But you exert power over someone. You can dance and communicate and engage with a partner. It's a two way street, a partnership. On the other hand, you either exert control over someone, or you are under their control. If you want to be an Olympic wrestler, you need to be comfortable (not necessarily in favor of, but willing to live with) the idea ...
It's too late now. If you're the moderator of a panel and you want to rush through one more question... Or if you're the speaker and you need to race through three more slides... Or if you're a writer or designer and want to add just one more idea... Or if you're the teacher and there's just one more concept to talk about even though the bell's about to ...
One reason it's difficult to understand each other is that behind the words we use are the worldviews, the emotions and the beliefs we have before we even consider what's being said. Before we get to right and wrong, good or bad, effective or ineffective, we begin with worldview. They affect the way we choose a car, engage in a conversation or vote.
Being locked out of your car is not an interesting problem. Call five locksmiths, hire the cheap and fast one, you'll be fine. And getting a script written or a book cover designed isn't that interesting either. There are thousands of trained professionals happy to do it for you. On the other hand, if you need a script that will win awards, sell tickets and change lives, that's difficult.
A fish is not like a bicycle, but they're not mutually exclusive. You can have both. Part of our culture admires reason. It celebrates learning. It seeks out logic and coherence and an understanding of the how and the why. At the same time, there are other people who seek out influence and authority. Either to exercise it or to blindly follow it. Sometimes, they overlap.
This is the snarky feedback of someone whose bias is to hustle instead of to stand for something. When you say 'no' to their pitch, they merely smile and congratulate you on the quaint idea that you have standards. Their mindset is to cut corners, slip things by if they can. The mindset of, "Well, it can't hurt to ask." Predators and scavengers, nosing around t ...
At some point, you'll need to make a deal with yourself. What is this career for? What are the boundaries? What are you keeping score of, maximizing, improving? Who do you serve? Once you make this pact, don't break it without a great deal of serious thought. You might say you're seeking to create freedom and joy.
Perhaps she wants to be heard instead. Or find something better, or unique. Or perhaps customer service, flexibility and speed are more important. It might be that the way you treat your employees, or the side effects you create count for more t ...
It's tempting to seek to change just one person at a time. After all, if you fail, no one will notice. It's also tempting to try to change everyone. But of course, there really is no everyone, not any more. Too much noise, too many different situations and narratives. When you try to change everyone, you're mostly giving up.
Early adopters want to buy a different experience than people who identify as the mass market do. Innovators want something fresh, exciting, new and interesting. The mass market doesn't. They want something that works. It's worth noting here that you're only an early adopter sometimes, when you want to be. And you're only in the mass market by choice as well. It's an attitude.
I recently did a talk where the organizer set up the room in the round, with the stage in the middle. He proudly told me that it would create a sense of intimacy because more people would be close to the stage. Of course, this isn't true. Physical proximity is one thing, but connection and intimacy come from eye contact, from hearing and being heard, from an exchange of hopes and dreams.
Seth Godin's riffs on marketing, respect, and the ways ideas spread.