Abinash Tripathy

  • Helpshift: 20% of Users Seek Help in Apps They Use

    … of these users actually filed a support ticket after using a ‘specific self-service FAQ’ available within an app. In total, Helpshift estimated 95 percent of mobile apps lack an in-app channel for customers to receive support when they need it. In a statement, Abinash Tripathy, CEO and co-founder at Helpshift, commented: This data proves the value…

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